Frequently Asked Afterpay Questions

Afterpay is a payment method that allows you to make purchases now and pay for them later in four equal payments made every two weeks without any interest.

Afterpay is available as a payment option during checkout on www.kiehls.co.nz. Once you've selected Afterpay as your payment method, you'll be directed to the Afterpay website to complete your purchase. Simply sign up or log in to your Afterpay account, enter your payment details, and confirm your order.

Afterpay is available to New Zealand customers who are 18 years or older, have a valid and verifiable email address and phone number, and a valid payment method.

Yes, Afterpay has a spending limit that varies based on a variety of factors, including your payment history with Afterpay, the value of the item you're purchasing, and the Afterpay-approved spending limit assigned to your account. You may not be able to use Afterpay for purchases above the spending limit.

Afterpay orders are delivered as per the shipping method chosen following our standard fulfillment time frame after you complete your order online.

If you miss a payment, Afterpay will charge you a late fee. If you continue to miss payments, Afterpay may prevent you from using their services in the future. It's important to stay on top of your payments and ensure that you have enough money in your account to cover your Afterpay payments.

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

If you have changed your mind, you can return your Afterpay purchase by mail for a refund. Please check here for Kiehl's New Zealand Return policy. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at [email protected]

For more information about Afterpay, visit the Afterpay website at www.afterpay.com.